Exchange and Refund Policy
At Kuki Hair Care, we strive to offer hair care products of the highest quality. Your satisfaction is our priority, which is why we have established the following exchange and return policy. Considering that these are personal hygiene and cosmetic products with a PSI (Pharmaceutical Service), we will not make exchanges to guarantee the safety and traceability of the product, as well as its storage and handling conditions. Therefore, changes of mind regarding a purchase are not eligible for a refund. If the product has a defect, you can contact us.
General Conditions for Refunds
To be eligible for a refund, your product must meet the following criteria:
● Timeframe: You must request an exchange or refund within [number] days of the purchase date. 10 days.
● Product Condition: The product must be unused, in its original sealed packaging, and in the same condition as when you received it. Returns of products that have been opened or used will NOT be accepted for hygiene and safety reasons.
● Proof of Purchase: It is essential to present a receipt or proof of purchase.
Process for Requesting an Exchange or Refund
1. Contact Us: Send us an email to [kukihaircare@gmail.com] with the subject line "Refund Request - [Order Number]." In the message, please include a brief description of the reason for your request and attach a photo of the product and proof of purchase.
2. Approval: Our team will review your request and contact you within 20 business days to let you know if your request has been approved. If so, we will provide instructions for shipping the product.
3. Product Shipping: The cost of shipping the returned product is the customer's responsibility. We recommend using a trackable shipping service to ensure we receive the package.
4. Inspection and Resolution: Once we receive the product, we will inspect it to verify that it meets the aforementioned conditions.
or For Refunds: If the product is approved, we will process the refund to your original payment method within 30 business days.
For exchanges: If the product is approved, we will send you the new product. If the new product has a different price, we will contact you to arrange payment or refund of the difference.
Products Not Eligible for Exchange or Refund
● Products opened, used, or with a broken security seal.
● Products purchased through unauthorized retailers.
Key Points to Consider and Adapt:
● Return period: 30 days
● Who pays for shipping: Do you cover the cost of return shipping, or does the customer pay for it?
● Refund method: Do you refund the money to a credit card, PayPal, or do you only offer in-store credit? Store credit
● Please note that purchases are currently made within Chile; we do not ship internationally.
● Exceptions: What happens if the product arrived damaged? You must send supporting photos and a summary of what happened.
● Shipments are made via post office, payable by Chilean postal service to the Chilean office, and via Chilexpress.
● Within the metropolitan region, shipping costs 3.000 pesos if you do not select other shipping methods.
